The following information is designed to be of assistance during your stay at the Lahn-Dill Clinics. Should you have any further questions, please get in touch with us. We’re happy to help.
Filling out forms is essential for admission to the clinic, too. We need the data for the doctors in charge of your treatment and for billing with your health insurance company.
Please bring your current insurance card with you for admission.
All of the information you provide falls under professional confidentiality and the data protection laws to which our entire clinic staff is subject.
Admissions can be found • on the ground floor in the Wetzlar Clinic. • at reception on the ground floor of the “Falkeneck” Clinic in Braunfels. • in the entrance area of the Dill Clinics in Dillenburg.
Please have the following ready for admission and your in-patient stay:
Medical admissions • Medical documentation (e.g. x-rays, lab results, ECG, if available) • Allergy card, vaccination records, Marcumar card, blood group card, pacemaker ID, X-ray card (if available) • Medication that is taken daily • Insurance card • Powers of attorney, carer ID (in the legal sense), living will (if available)
Administrative admissions • Referral (if available) • Insurance card • Identity card
In-patient stay • Hygiene articles (such as hand towels, facecloths, toothbrush, toothpaste, toothbrush cup, comb, soap/lotion, razor/shaver) • Personal items of clothing (night - and underwear, bathrobe, slippers, sturdy shoes, tracksuit) • Aids (such as hearing aid, glasses, prosthesis, etc.) • Mobility aids (such as own wheelchair, walker, etc.)
You should not bring: Large amounts of money, valuables or jewellery. Please give your family members valuable items or larger amounts of money to take home with them for safekeeping. Unfortunately, the Lahn-Dill Clinics cannot accept liability for loss or damage.
In exceptional cases, money and valuables can be stored free of charge. Please ask at the reception desk or on your ward.
It is possible to have someone accompany you. You can find out more about this from admissions or from your ward.
Accident victims are reliant on speedy help through blood transfusions, as are patients in major surgery, leukaemia patients and new-borns.
We have our own blood donation service at the Wetzlar Clinic. Thanks to the generosity of many people, we can secure the blood supply for patients in the Lahn-Dill Clinics. In addition, patients for whom major surgery in planned can donate their own blood. Your own blood is generally taken no more than six weeks prior to the date of the operation and is then used during or after the surgery.
In our cosy cafés, you’ll find coffee, cakes, filled bread rolls, sweets, cold drinks and newspapers, etc.
The cafés are open daily. Opening hours are indicated locally.
Case management is a specialist team of nursing and social personnel and offers comprehensive advice on your personal situation. This includes the time at the end of your stay in the clinic, planning for your release and the transition back into your home environment or in a care facility.
Are you sure you haven’t forgotten anything? You can refer to our checklist.
For medical admissions: • Medical documentation (e.g. x-rays, lab results, ECG, if available) • Allergy card, vaccination records, Marcumar card, blood group card, pacemaker ID, X-ray card (if available) • Medication that is taken daily • Insurance card • Powers of attorney, carer ID (in the legal sense), living will (if available)
For administrative admissions: • Referral (if available) • Insurance card • Identity card
For a stay on a ward: • Hygiene articles (such as hand towels, facecloths, toothbrush, toothpaste, toothbrush cup, comb, soap/lotion, razor/shaver) • Personal items of clothing (night - and underwear, bathrobe, slippers, sturdy shoes, tracksuit) • Aids (such as hearing aid, glasses, prosthesis, etc.) • Mobility aids (such as own wheelchair, walker, etc.)
Do you have to cancel or redirect any services for the duration of your stay in the clinic? • Newspaper • Post • Other deliveries
It is possible that symptoms such as disorientation and anxiety might intensify or even appear for the first time, especially in older people, during a stay in hospital because of the altered situation. We want to care for patients in this position to ensure that they feel safe and secure with us and that their dignity is maintained. Good communication and mutual support between the patient, family, and the medical, nursing and therapeutic team helps to ease the situation for the patients.
Making the stay pleasant • We welcome your presence because it helps your relative feel safe and secure with us. • Personal items can help the patient orient themselves in an unfamiliar environment. These include, for example, their own nightwear and toiletries, pictures, a clock, calendar and music, but also their glasses or hearing aid. • If you bring their own pillow or blankets with you, please don’t forget to label these.
Our service • Use of trained specialist staff • Visits by qualified volunteers from the Alzheimer Gesellschaft Mittelhessen e. V. • On request and where possible, we will also accommodate you as an accompanying person in the patient’s room (rooming-in) • Advice on subsequent patient care
The Lahn-Dill Clinics have introduced paper vases at all three locations. Traditional flower vases are no longer available on our wards.
Why flower vases made of paper? • Paper vases are hygienic and practical disposable products. • There is also no risk of breakage so paper vases are very safe for patients, visitors and staff members alike. • The flowers can be taken home afterwards together with the vase. • Our paper vases are watertight for up to 14 days and can then be disposed of with the waste paper.
The paper vases can be purchased for €1 in the cafés at our locations in Wetzlar, Dillenburg and Braunfels.
Dedicated fresh cuisine and high hygiene and quality standards are self-evident for us.
Patients, guests and employees can choose daily in the context of a component choice system between at least four menus.
The Green Ladies and Gentlemen are volunteers and are there for all patients of the Lahn-Dill Clinics.
We ask that you have consideration for other patients when using mobile phones. Please remember that the loud ringing of a mobile phone can be perceived as a nuisance. For this reason, we ask that you switch your mobile phone to silent mode while in the clinic and to avoid loud phone conversations in your room.
Please note that, for safety reasons, the use of mobile phones is not permitted in the following areas of the Lahn-Dill clinics: • Intensive care unit • Out-patient rooms • Operating and recovery rooms
In addition, photos and video recording is not permitted for reasons of data protection and patient privacy.
Thank you for your understanding!
We offer various optional services: • Accommodation in a single or double room with or without treatment by a senior consultant • Accommodation in a multi-bed ward with treatment by a senior consultant • Accommodation and catering for an accompanying person
If you would like to make use of these services, please inform our admissions staff. They will be happy to inform you of the options and the costs.
Parking is available in the vicinity of our clinics. Ample parking can be found in our multi-storey carparks. These are all open 24 hours a day for 365 days a year.
Our carparks have wheelchair-accessible entrances and lifts. Disabled parking spaces can be found at our Wetzlar and Dillenburg locations in front of the carpark, and at Braunfels within the limited access area. Disabled people with the “aG” ID can park free of charge.
Stopping and parking outside the designated parking spaces is not permitted.
Please remember that your walk to your treatment unit might be longer than planned. We want to ensure, also to your benefit, that all treatment is carried out according to schedule as far as possible, so we ask you to note the following: • Plan in a little more time than you think you need for your journey. • Contact us by telephone if you can’t appear on time for your appointment. • We ask for your understanding that other patients may be seen before you if you arrive late.
Chaplains of both denominations are active in the Lahn-Dill clinics. They're there for you and your family when you want assistance in a personal conversation.
Patient advocates are your contact partners in the event you are not completely satisfied with your stay. Of course, you can also speak to the doctors, the nursing staff or to the quality management.
Patient Management deals with important processes before and during your stay in the hospital and organises release together with the patient.
Case Management and the Service Teams at Wetzlar-Braunfels and Dillenburg are also part of Patient Management.
Patients who cannot walk independently to examinations or therapies are generally accompanied by a member of our staff.
In the Dill Clinics and in the Wetzlar Clinic, employees of the Central Patient Transport Services are available for this.
The clinics are not a public space, but rather a protected and protective space. Therefore, taking photos or recording video is not permitted.
All our staff in our clinics have a common goal: Our patients should feel well-treated. But not everything goes according to plan all of the time and there’s always room for improvement. That’s why your opinion is important to us.
We have established an active complaints management system in our clinics over several years because this is the only way to constantly improve our services and our performance for patients, relatives and visitors. We want to give you the opportunity to pass your suggestions, praise and complaints on to us and have developed a leaflet for this purpose, which you will find set out in our clinics. Of course, you can also use our contact form to send us your suggestions.
Every request will be handled personally and confidentially.
The doctor will decide on when you can be released from the clinic, as soon as you are well again and don’t require any more treatment in the clinic. You can also be released if you expressly want to leave. If you insist on leaving the clinic early against medical advice or leave on your own volition, the Lahn-Dill Clinics are not liable for any resulting consequences.
Support and advice on the following topics is offered by the Case Management Department: • Out-patient follow-up care: out-patient care, mobile assistance services, nursing care, meals on wheels, home emergency alert, etc. • In-patient follow-up care: Short-term care, long-term care, day care, geriatric care, hospice • Nursing care insurance: Requirements and services, applications • Medical rehabilitation: out-patient and in-patient follow-on treatment, oncology rehabilitation measures • Legal assistance, power of attorney, living will • Mediation of counselling services and self-help groups • Disabled Persons Act
Smoking is banned in the Lahn-Dill Clinics out of consideration for patients and due to the risk of fire. Please use only the designated smoking areas and do not throw cigarette butts on the ground.
Every room in all three clinic locations is equipped with one or more telephones.
Please apply for use of the phone when you are admitted (in the in-patient admissions or at the information desk). You will then be given a user manual and your personal telephone number.
Fees plus a deposit must be paid in advance.
Unfortunately, we are unable to accept liability for valuables. Please leave valuables at home where possible.
We warmly welcome your visitors because, after all, a visit aids the healing process and contributes to the well-being of the patient.
There are no fixed visiting hours. We recommend visits during the hours of 10 am - 12 noon and from 2 pm - 7pm so that quiet times can be respected.
Our intensive care units are excluded. In this case, we ask you to agree visiting hours individually with the on-site staff.
If you want to chat with your visitors or other patients, you can do this in the hospital rooms or in the lounge area. We ask you to keep the volume low out of respect for your fellow patients.
Visiting hours are different from clinic to clinic. You will be notified of visiting hours in your ward.
Your safety and security is very important to us – from your admission to your release. For this reason, we provide you with a cutting-edge patient ID wristband.
This wristband is an additional instrument in our existing security concept. The patient wristband will accompany you through the entire diagnosis and treatment process. This means that our staff can clearly and safely identify you at all times.
Information on the patient wristband You will receive the patient wristband when you are admitted to the clinic. It will be printed out here by our staff and placed on your wrist.
The patient wristband is designed to protect you throughout your stay from any possible confusion of identity and its consequences, e.g. • when you have an operation performed on you • when you have an examination undertaken on you under heavy anaesthesia • when you cannot speak or can communicate only to a limited extent • when you are taken for examination in other functional areas of the clinic • when you receive medication • when you receive a blood transfusion • when you are moved within the clinic
Data on the wristband The wristband is printed with the following data: • Family name and first name • Date of birth • Case number (as plain text and barcode)
No other data is saved on the wristband!
The material The patient wristband is considered harmless to the health, skin-friendly and fulfils the strictest inspection guidelines for the biological evaluation of medical products. The wristband and the printing on it are impervious to water and disinfectants.
In case of loss If the wristband is damaged or is lost during your stay, please contact our staff.
When you are released from the clinic, your wristband will be removed and disposed of safely in accordance with data protection provisions.
If you have any further questions, please contact our staff.